| ....To assist the advancement of the science and art of veterinary medicine, and to strengthen communication among those associated with the veterinary profession. | |||
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| Store Information | |||||
| AUXILIARY TO THE AMERICAN VETERINARY MEDICAL ASSOCIATION 110 East Madison Iola, KS 66749 Phone: 800-738-9335 (Pet Week) Local Phone: 620-365-7579 Fax: 620-365-7551 The Auxiliary to the AVMA is a non-profit organization of family, veterinarians, associates, and friends of the veterinary profession whose purpose is to promote the science and art of veterinary medicine through communication, education, and support of those associated with the profession. A national organization, the first Auxiliary for the Healing Arts, who has, since 1917, supported and addressed the unique needs, problems, and issues that face veterinary medicine. |
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| Return Policy | |||||
| To help avoid returns, please be sure to ask questions on any products you are unsure of. If you need to return an item, you first will need to contact us and specify the reason for return. To qualify for a return, you must meet the following criteria. 1. You must contact us for return approval. Please refer to the corresponding order or transaction numbers listed on your invoice 2. Product must be in resellable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return. 3. Returns must be shipped back fully insured and properly packaged. 4. Do not ship any product back in it's product box. Always put the product inside a cardboard box fully packed, otherwise the item will not be in resellable condition and you will not receive full credit or possibly refused. Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subject to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping. Any claims for goods received damaged from shipment must be filed for by us through the carrier before replacement goods will be issued. |
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| Domestic Shipping | |||||
| We ship United Parcel Service to U.S. addresses only , no post office boxes. Orders are usually shipped within 2-3 business days. Out-of-stock items may take up to 4-6 weeks for delivery. We automatically email you shipping confirmation on all in house orders. Some larger items might be drop shipped. From time to time packages are going to show up damaged. This doesn't happen very often, but unfortunately is just life in mail order. If this happens, you should contact us immediately and let us know what is damaged in your shipment. You will need to keep all original shipping boxes, packing and damaged item until we contact the shipper. We will file the claim on your behalf. Often the shipping company will want to come back and inspect the package. Once the claim is filed, we will ship you a replacement. We do not ship orders to addresses beyond the borders of the 50 United States of America. | |||||
| Warranty | |||||
| All warranties are covered by the manufacture. In the unlikely event that you receive a defective product, or becomes defective during it's warranty coverage. Please contact us for instructions on how to proceed. We can usually service the warranty if the product is less then 30 days old. Many of the manufactures prefer to deal directly with the consumer on warranty exchange. We will give you contact information when you call or email. We will provide a web link when ever possible for your convenience. | |||||
Page last updated Thursday, January 31, 2008